Refunds aren't available for all full-priced items. Items are custom made and unable to resell.
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Shipping is non-refundable except in cases where we may have made an error.
If you require a replacement size, colour or alternative item/s, you are required to place a new order.
Under Belgium law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regards to colour, size and fit.
You can choose a refund or exchange if a final sale item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it (Please note that this does not include change of mind with regards to size, colour or fit)
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.